Shipping policy

Thank you for shopping with NapRoad. This policy explains how we ship your order, what it costs, and what to expect after you buy. Order processing Orders are processed within 1–3 business days (excluding holidays). Orders placed after hours, on weekends, or on public holidays may begin processing the next business day. You'll receive a confirmation email with tracking information as soon as your order ships. Shipping methods and delivery times Available shipping methods and estimated delivery windows are shown at checkout. Delivery typically takes 2–12 business days after your order ships. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control. Shipping costs Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout. Canada customs, taxes and other applicable fees Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If these charges are calculated at checkout, they will not be due at delivery. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated. United Kingdom customs, taxes and other applicable fees For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges are calculated and collected at checkout and shown before you place your order. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility. Address accuracy Please double-check your shipping address at checkout. We ship to the address entered at the time of order; we're unable to reroute parcels already in transit. If a parcel is returned to us due to an incomplete or incorrect address, we can reship at the customer's cost. Questions Send us a message through our contact page with your order number and we'll get back to you within 24–48 hours.