Refund policy

Returns Your purchase is covered by our 30-day money-back guarantee: you have 30 days from the delivery date to request a refund. To be eligible, items must be returned in the same condition they were received — unworn or unused, with any tags, and in the original pouch or packaging. We may reduce the refund if an item has been used, damaged, or handled more than necessary. How to start a return Contact us through our contact page with your order number before sending anything back. We'll confirm your return options and instructions. Unless we state otherwise or applicable law requires otherwise, return shipping costs for change-of-mind returns are the customer's responsibility. Damages and issues Please inspect your order as soon as you receive it. If an item arrives defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right — replacement or refund. Exceptions and non-returnable items Some items may not be eligible for return where stated on the product listing or as otherwise indicated at the time of purchase. Gift cards are final sale. Exchanges Want to exchange instead? Contact us before returning your item and we'll walk you through available options. European Union returns and cancellations If you are a consumer in the European Union, you have the right to cancel your order within 14 days of receiving your goods, for any reason and without justification. After notifying us, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days of being informed of your cancellation, subject to deductions for any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods. Refunds Once your return is received and inspected, we'll notify you of the approval decision. Approved refunds are issued to your original payment method. Please remember it can take additional time for your bank or card company to post the refund.